Professional scripts
Clear, concise wording for greetings, queues, announcements and important updates.
Make the wait useful.
On-Hold Marketing
The time a customer spends waiting is still part of their experience. Turn it into a useful, considered touchpoint with professionally produced messages that are easy to refresh.
What’s included
Built around the way you work.
The right solution starts with your operations—not a product list.
Voice talent
Professional delivery selected to suit your audience and brand character.
Licensed music
Appropriate music beds prepared for use within your telephone experience.
Campaign refreshes
Keep seasonal messages, service updates and campaigns relevant over time.
Business outcomes
Technology with a job to do.
Every recommendation should make the business easier to run, support or grow.
- A more considered caller experience
- Useful messages during wait time
- Consistent tone across greetings
- Content that can evolve with the business
“One provider who can see the whole setup—not just one piece of it.”
THE 61 COMMS APPROACHIs this right for you?
A practical fit when…
Your hold audio feels dated
Old messages or inconsistent recordings no longer reflect the business.
Callers ask the same questions
Wait time can answer common questions or point people towards useful services.
Your campaigns change regularly
You need an easy way to keep telephone messaging aligned.
Start with a conversation
Make the moving parts feel simple.
Tell us what is changing, what is not working or what needs to happen next.